Returns & cancellations
Need to cancel an order or send something back? Here's how returns, refunds, and cancellations work at Button.
14-day returns
Return unopened, unused items within 14 days of delivery.
Prepaid labels
We email a prepaid return label for eligible returns.
7–10 day refunds
Approved refunds are issued within 7–10 business days.
24-hour cancellation
Cancel within 24 hours of ordering for a full refund.
1Cancellation Policy
To cancel an order, contact us within 24 hours of placement at support@bttnusa.com . We'll issue a full refund to your original payment method once confirmed.
2Return Policy
We accept returns for most unopened, unused, and undamaged items within 14 days of delivery.
3How to Make a Return
Contact us at support@bttnusa.com with your order number, reason for return, and any relevant pictures (required for damaged items).
Upon approval, we'll send you a prepaid return label (unless the item is damaged or incorrect).
Return the item within 5 business days.
We'll inspect the returned item and issue a refund to your original payment method within 7-10 business days.
4Non-Returnable Items
Opened, used, or tampered-with items (stickers, markings, missing packaging)
Products requiring a medical license for purchase
Refrigerated, hazardous, sterile, or tissue-analysis products
Chemicals, drop-shipped items, COVID tests, discontinued products
Narcotics, controlled substances, syringes, short-dated products
N95 Masks (due to hygiene concerns)
5Additional Information
Customers are responsible for return shipping costs (unless the item is damaged or incorrect).
Return requests after 14 days will be denied.
Still have a question about your order?
Our team is here to help with returns, refunds, and anything else.